Privacy Policy

Last updated: 1st September 2026

Introduction

This Privacy Policy explains how canyon-ibex.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We collect information that you provide directly to us when you:

  • Enrol in one of our financial education programmes
  • Contact us via email or our website forms
  • Subscribe to our newsletters or updates
  • Browse our website (through cookies and similar technologies)

The types of personal information we may collect include:

  • Name and contact details (email address, postal address)
  • Programme preferences and enrolment information
  • Payment information (processed securely through third-party payment processors)
  • Communications you send to us
  • Technical data such as IP address, browser type, and device information

How We Use Your Information

We use the information we collect for the following purposes:

  • To process your enrolment and provide our educational services
  • To communicate with you about your courses, schedules, and updates
  • To respond to your enquiries and provide customer support
  • To improve our website and services
  • To send you relevant information about our programmes (with your consent)
  • To comply with legal obligations and protect our rights

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Contractual necessity: Processing necessary to fulfil our contract with you when you enrol in a programme
  • Legitimate interests: Processing necessary for our business operations, provided it does not override your rights
  • Consent: Where you have given explicit consent for specific processing activities
  • Legal obligation: Where we must process data to comply with the law

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and delivering our services
  • Payment processors for secure transaction handling
  • Professional advisers such as lawyers and accountants
  • Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Enrolment records are typically retained for seven years for accounting and legal purposes. Marketing data is retained until you withdraw consent.

Your Rights

Under GDPR and UK data protection law, you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request transfer of your data to another service
  • Right to object: Object to processing based on legitimate interests or for marketing purposes
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

While we offer programmes for children, we do not knowingly collect personal information directly from children under 16 without parental consent. Parents or guardians must complete enrolment on behalf of minors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 47 Deansgate Avenue, Manchester M3 2JK, United Kingdom